Kidbrooke Flower Delivery Terms & Conditions

Introduction

Welcome to our flower delivery service, catering to customers across Kidbrooke and the surrounding areas. These Terms & Conditions set out the agreement between you (the customer) and our business regarding all online purchases of flowers and related gifts from our website. Please read these terms carefully before placing your order, as they govern your access to and use of our services.

Area of Service

Our terms apply to all users purchasing flower delivery services within Kidbrooke and its neighbouring localities. By placing an order with us, you acknowledge and accept these Terms & Conditions in full. If you do not accept these conditions, please refrain from completing any purchase on our site.

Order Process

To order flowers or related products for delivery in Kidbrooke, follow these simple steps:

• Browse our online catalogue and select your preferred floral arrangements or gifts.
• Add your chosen products to your shopping cart.
• Proceed to checkout, entering all required information, including recipient address and preferred delivery date.
• Complete the payment process using one of the accepted payment methods displayed at checkout.

After you submit your order, you will receive an email confirmation containing details of your purchase. Please check the confirmation carefully and notify us promptly if any details are incorrect.

All orders are subject to our acceptance and availability. We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, product unavailability, suspected fraud, or breaches of these terms. If we cancel your order before dispatch, we will refund any payment made in full.

Product Availability & Substitution

We aim to ensure all flowers and gifts shown on our website are available for the Kidbrooke area. Occasionally, certain blooms or items may not be available due to seasonality, supply constraints, or other reasons. In such cases, we reserve the right to substitute unavailable items with products of equal or greater value and similar style, ensuring the overall quality and presentation of your order is maintained. If a significant change is required, we will make reasonable efforts to contact you before dispatch.

Prices & Payment

All listed prices include applicable VAT and are shown in Pounds Sterling (£). Delivery charges may be itemised separately at checkout. Payment must be made in full at the time of purchase using one of the accepted payment methods, such as credit card, debit card, or other secure online payment services. We do not accept cash payments or cheques for online orders.

By submitting your payment details, you confirm that you are authorised to use the chosen payment method. Your payment will be processed immediately upon order submission. In the unlikely event that your payment cannot be authorised, your order will not be accepted and no contract will exist between us.

Delivery Policy

We deliver flowers throughout Kidbrooke and its surrounding areas on the specified date requested at checkout. While we endeavour to meet all delivery requests, occasionally delivery may be delayed due to factors outside our control, such as adverse weather conditions or carrier issues. In such instances, we will contact you promptly to arrange an alternative delivery date or offer a full refund if appropriate.

It is your responsibility to ensure that all delivery address details are accurate and complete at the time of ordering. We cannot accept liability for failed or delayed delivery if incorrect or incomplete information is provided. Where possible, we will make reasonable attempts to deliver as instructed, including leaving flowers with a neighbour or in a safe location if specified by you at checkout.

Our drivers may seek a signature upon delivery, but in their absence, may use professional judgment to leave the order in a safe place. Once delivery has been completed as instructed, responsibility for the flowers passes to the recipient or customer. We are not liable for loss or damage following delivery, except where it arises from our own negligence.

Cancellations & Amendments

You have the right to cancel your flower delivery order for any reason without penalty provided you notify us at least 24 hours before the scheduled delivery date. Requests for amendment (such as changes to delivery address or product selection) must also be made at least 24 hours prior to delivery, subject to availability and confirmation by our team.

If you wish to cancel or amend your order less than 24 hours before the requested delivery date, we will make reasonable efforts to accommodate your request but cannot guarantee success. Orders cancelled after a product has been dispatched or is already out for delivery may not be eligible for a refund.

Returns & Refunds

We take pride in the quality of our floral arrangements and strive for your total satisfaction. Should your flowers arrive damaged or not as described, please contact us within 24 hours of delivery with photographic evidence, and we will offer a replacement or refund as appropriate. Due to the perishable nature of flowers, we generally cannot accept returns for change of mind, but each case will be considered individually.

Liability

Our total liability for any loss or damage arising from your use of our flower delivery services in Kidbrooke (whether in contract, tort, or otherwise) shall be limited to the amount paid by you for the relevant order. We will not be liable for any indirect or consequential loss, loss of enjoyment, or mental anguish resulting from non-delivery, late delivery, or issues with the flowers outside our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury resulting from our negligence or fraud.

Use of Website Content

All content and images found on our website (including floral arrangement photographs and descriptions) are the property of our business or our licensed partners. They may not be copied, reproduced, or used for commercial purposes without our express permission.

Events Beyond Our Control

We will not be held responsible for delay or failure to perform any of our obligations under these terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to strikes, natural disasters, war, civil unrest, or disruptions to the local or national supply chain.

Your Responsibilities

It is your responsibility to provide accurate delivery details, review your order confirmation, and read these Terms & Conditions before completing a purchase. You agree not to use our website or services for any unlawful activities or to cause harm, threat, or annoyance to others.

Personal Data & Privacy

We collect and process your personal data in accordance with applicable UK data protection laws, and only as necessary to fulfil your flower delivery order to Kidbrooke or its surrounding areas. More detail about how we handle your information is set out in our Privacy Policy.

Governing Law & Jurisdiction

These Terms & Conditions and any dispute or claim relating to them, your use of our website, or supply of goods will be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction in any dispute, except where exclusive jurisdiction is provided for by statute.

Amendments to These Terms

We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Such changes will become effective upon posting to our website. It is your responsibility to check these terms before placing subsequent orders. Your continued use of our site and services following any changes constitutes your acceptance of the revised terms.

General

If any part of these Terms & Conditions is found invalid or unenforceable by a court, the remainder of these terms will remain valid and enforceable to the fullest extent permitted by law. These Terms & Conditions constitute the entire agreement between you and our business for the supply of flowers and related gifts to Kidbrooke and its neighbouring areas, and supersede all prior representations or agreements regarding your order.

Contact and Customer Support

If you have any further questions regarding our Terms & Conditions for flower delivery in Kidbrooke, or wish to discuss your order, please refer to our Contact page for the most up-to-date information on how to reach our customer support team. We are always happy to help.

Thank you for choosing our Kidbrooke flower delivery service and for reviewing these terms. Your satisfaction and trust are important to us as we continue providing beautiful, reliable floral services to residents and businesses throughout the local area.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kidbrooke, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kidbrooke.

For assistance with orders, returns or account queries, please fill out the Contact Us form.