Returns, Refunds and Complaints Policy

Fresh Flowers Guarantee in Kidbrooke

At Flower Delivery Kidbrooke, we take pride in being a trusted local florist for both households and businesses throughout the Kidbrooke area. Our commitment to quality ensures that every bouquet and arrangement leaves our shop as fresh and beautiful as possible. We stand by our Fresh Flowers Guarantee, promising that your flowers will arrive vibrant, fragrant, and ready to delight.

Damaged-on-Arrival Policy

Your satisfaction is our priority. If your flowers arrive damaged in any way, please let us know within 24 hours of delivery. This includes issues such as wilted blooms, broken stems, or any significant aesthetic concerns. To help us resolve your issue quickly, we may request a clear photo of the delivered flowers. We are dedicated to ensuring you receive only the most beautiful and freshest arrangements from our Kidbrooke team.

Freshness Window

Our florists specifically source and hand-tie every bouquet to guarantee longevity. Freshness is important to us, and under normal indoor conditions, our flowers should remain at their best for at least five days after delivery. For optimal vase life, please follow the flower care instructions included with your arrangement. If you notice your flowers do not meet our freshness standard within this five-day window, contact us promptly so we can address your concerns.

Refund or Replacement Options

If you are unsatisfied with the condition of your flowers, you have two options: a full or partial refund, or a replacement bouquet delivered at the earliest suitable time. Once we have reviewed your claim and, if applicable, examined photos of the flowers, we will advise which option is available based on the specific situation. Our aim is to make the process smooth, respectful, and fair for all our Kidbrooke customers.

How to Make a Complaint

Your feedback is essential for our ongoing improvement as your local Kidbrooke florist. If you have a complaint, whether about product quality, delivery experience or other aspects of our service, please contact us via our website’s contact form or by visiting our shop in person. Provide as much detail as possible, including your order information and the nature of your issue, so we can resolve it promptly. Each complaint is handled with care and confidentiality, and we strive to respond to all concerns within one working day.

Our Trusted Local Commitment

As a family-run business deeply rooted in Kidbrooke, Flower Delivery Kidbrooke appreciates the trust you place in us. Our Returns, Refunds & Complaints Policy is designed to reflect our dedication to customer satisfaction. Whether you are sending blooms to brighten a home or honouring a special occasion, you can rely on our fresh flower guarantee and our neighbourly approach to service.

Summary

Your happiness is at the heart of Flower Delivery Kidbrooke's mission. Our policies put your needs first, offering peace of mind whenever you choose us for your floral needs. Thank you for supporting a local Kidbrooke florist who values quality, community, and service.